Refund Policy

At PawNova, your satisfaction means everything to us. If something isn’t right with your order, we’re here to help.

We offer a 30-day return window for items that are:

• Damaged upon arrival

• Defective or not functioning as intended

• Incorrect items (wrong product or variant)

To be eligible, the item must be:

• Unused and in its original packaging

• Reported to us within 30 days of delivery 

  How to Request a Return or Refund

  1. Email us at vm.storebiz@gmail.com with:

     • Your order number

     • A clear photo of the item

     • A short explanation of the issue

  2. We’ll respond within 1–2 business days to help resolve the issue

     Refunds

     • Once your return is approved, your refund will be processed to the original payment method.

     • Please allow 5–10 business days for it to reflect on your account.

       ❌ Non-Returnable Items

       We do not offer refunds or returns for:

       • Change-of-mind purchases

       • Orders that have already shipped and are in transit

       • Items returned without contacting us first

         🚚 Shipping Costs

         Customers are responsible for return shipping unless the item arrived damaged or was sent in error.